Herschel Supply Co. USA

Herschel Supply product that is purchased on our website or in one of Herschel&apos;s retail stores and is not marked as final sale can be returned or exchanged within 30 days of the original purchase date for a full refund excluding any applicable shipping costs. Final Sale:Final Sale items are marked as such on both product page and checkout and are not accepted as returns. Holiday Returns:Items purchased between November 22nd 2024 and December 7th 2024 are eligible for a full return with the original receipt until January 6th, 2025. The return value will be put on to the original form of payment or a store credit for the original purchase value.

Herschel Supply product that is purchased on our website or in one of Herschel's retail stores and is not marked as final sale can be returned or exchanged within 30 days of the original purchase date for a full refund excluding any applicable shippi

Can you return something purchased on sale?

Sales & Discount Codes

I just placed my order, when will it ship?

How do I track my order?

I noticed my details are incorrect on my order summary, can I change them at this time?

Can I cancel or change my order once it has been placed?

What should I do if my order arrived damaged?

Order is marked delivered but not here.

What should I do if an item is missing from my order?

What is an international transaction fee?

What is Herschel Supply's policy on Price Matching?

What are your holiday shipping cutoffs?

Orders

What is your return/exchange policy?

Can I return/exchange sale items?

How do I make a return?

How can I return my Herschel Supply purchase made in-store?

Can I return my in-store purchase online? / Can I mail back my in-store purchase for return?

How do I make an exchange?

What is instant exchange and how can I use it?

Returns & Exchanges

What methods of shipping do you offer?

Do you offer expedited shipping?

Can I upgrade my shipping after my order has been placed?

I am not going to be home when my package is expected to arrive, what should I do?

My tracking information says delivered, but I have not received my order. What should I do?

Canada Post Strike

Shipping

What is your warranty policy?

What is covered under your warranty?

How do I file a warranty claim?

Can my item be repaired?

What is your warranty for luggage and apparel?

What is the Herschel Heritage™ Hardshell Luggage 100 Day Trial?

Warranty

What methods of payment do you accept?

How do Shop Pay installments work?

How do I purchase a gift card?

How do I use a gift card for my purchase?

Can I return a product purchased with a gift card?

What if I lose my gift card?

Can I use Herschel Supply gift cards for my business?

How do I share the Gift Card I purchased to the recipient?

Payments & Gift Cards

I am press looking for a PR contact for an interview or image request, who should I contact?

Does Herschel have a Brand Ambassador program or sponsor musicians, personalities and athletes?

Media

I would like to sell Herschel Supply products. Who should I contact?

We are a distribution business and would like to distribute Herschel Supply. Who should we contact?

Can you return something purchased on sale?Updated 5 months ago