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Herschel Supply Co. USA

You will receive a shipping confirmation email which will contain your order&#x2019;s tracking information. Track your order by clicking the link found in the shipping confirmation email.Please allow 24 hours for your tracking to update once it has been e-mailed to you.&#xA0;Please note 1-2 business days for your order to be processed before shipping information is provided.

Once your order has shipped, we'll send you a confirmation email with a tracking link. Click on the link to view the latest updates on your order and its estimated delivery date.

How do I track my order?

Orders

I just placed my order, when will it ship?

I noticed my details are incorrect on my order summary, can I change them at this time?

Can I cancel or change my order once it has been placed?

Why was my order cancelled?

What should I do if my order arrived damaged?

Order is marked delivered but not here.

What should I do if an item is missing from my order?

What is an international transaction fee?

What is Herschel Supply's policy on Price Matching?

What is your return/exchange policy?

Can I return/exchange sale items?

How do I make a return?

How do I make an exchange?

What is instant exchange and how can I use it?

Can I Return or Exchange Herschel Product that I purchased from another retailer?

Split Payments

Returns & Exchanges

What methods of shipping do you offer?

Do you offer expedited shipping?

Can I upgrade my shipping after my order has been placed?

I am not going to be home when my package is expected to arrive, what should I do?

My tracking information says delivered, but I have not received my order. What should I do?

Shipping

What is your warranty policy?

What is covered under your warranty?

How do I file a warranty claim?

Can my item be repaired?

What is your warranty for apparel?

What is your warranty for luggage?

Warranty

What methods of payment do you accept?

How do Shop Pay installments work?

How do I purchase a gift card?

How do I use a gift card for my purchase?

Can I return a product purchased with a gift card?

What if I lose my gift card?

Can I use Herschel Supply gift cards for my business?

Refunds to Split Payments

Payments & Gift Cards

I am press looking for a PR contact for an interview or image request, who should I contact?

Does Herschel have a Brand Ambassador program or sponsor musicians, personalities and athletes?

Media

I would like to sell Herschel Supply products. Who should I contact?

We are a distribution business and would like to distribute Herschel Supply. Who should we contact?

I’m looking to buy bulk amounts for a company event or gifting, do I qualify for wholesale pricing?

Wholesale

How do I apply promo/discount codes?

Where do I get promo codes/discounts?

My promo code isn’t working.

I forgot to add a promo code but already made a purchase.

Do you price match for sales?

Can you return something purchased on sale?

Final Sale

Sales & Discount Codes

Do your bags use harmful products?

How do I clean my item?

What is the difference between water resistant and waterproof?

Product & Materials

I received an email to activate my account. Is it authentic?

I’m not able to sign into my account

Can I view my order history?

Account

How do I track my order?Updated 14 days ago