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Herschel Supply Co. USA

<p>If your shipping or contact details are incorrect, please contact us via e-mail as soon as possible after placing your order. As we aim to have all orders processed and shipped as quickly as possible, we do not guarantee that any address updates can be accommodated. &#xA0;<br><br>Herschel Supply is not liable for lost packages that are shipped to the address that was provided at the time of checkout.&#xA0;</p>

To update your billing information, you may log in to your account and change your information from the Account Settings page. If you do not have an account, please contact our customer service immediately.

How do I update the billing information on my order?

Orders

I just placed my order, when will it ship?

How do I track my order?

I noticed my details are incorrect on my order summary, can I change them at this time?

Can I cancel or change my order once it has been placed?

Why was my order cancelled?

What should I do if my order arrived damaged?

Order is marked delivered but not here.

What should I do if an item is missing from my order?

What is an international transaction fee?

What is Herschel Supply's policy on Price Matching?

What is your return/exchange policy?

Can I return/exchange sale items?

How do I make a return?

How do I make an exchange?

What is instant exchange and how can I use it?

Can I Return or Exchange Herschel Product that I purchased from another retailer?

Split Payments

Returns & Exchanges

What methods of shipping do you offer?

Do you offer expedited shipping?

Can I upgrade my shipping after my order has been placed?

I am not going to be home when my package is expected to arrive, what should I do?

My tracking information says delivered, but I have not received my order. What should I do?

Shipping

What is your warranty policy?

What is covered under your warranty?

How do I file a warranty claim?

Can my item be repaired?

What is your warranty for apparel?

What is your warranty for luggage?

Warranty

What methods of payment do you accept?

How do Shop Pay installments work?

How do I purchase a gift card?

How do I use a gift card for my purchase?

Can I return a product purchased with a gift card?

What if I lose my gift card?

Can I use Herschel Supply gift cards for my business?

Refunds to Split Payments

Payments & Gift Cards

I am press looking for a PR contact for an interview or image request, who should I contact?

Does Herschel have a Brand Ambassador program or sponsor musicians, personalities and athletes?

Media

I would like to sell Herschel Supply products. Who should I contact?

We are a distribution business and would like to distribute Herschel Supply. Who should we contact?

I’m looking to buy bulk amounts for a company event or gifting, do I qualify for wholesale pricing?

Wholesale

How do I apply promo/discount codes?

Where do I get promo codes/discounts?

My promo code isn’t working.

I forgot to add a promo code but already made a purchase.

Do you price match for sales?

Can you return something purchased on sale?

Final Sale

Sales & Discount Codes

Do your bags use harmful products?

How do I clean my item?

What is the difference between water resistant and waterproof?

Product & Materials

I received an email to activate my account. Is it authentic?

I’m not able to sign into my account

Can I view my order history?

Account

I noticed my details are incorrect on my order summary, can I change them at this time?Updated 13 days ago