Herschel Supply Co. USA

Please contact us immediately as soon as you receive your order and discover it&apos;s condition.&#xA0; If you would like to return or replace your damaged order, you can head straight to our returns portal at&#xA0;<a href="//returns.herschel.com">returns.herschel.com</a> and select &quot;My item arrived damaged&quot;.&#xA0;Ensure to provide photographs of the following:&#xA0;<ul><li>A photo of the damaged item</li><li>A photo of the packaging your order arrived in</li><li>A close up photo of the shipping label on your parcel</li></ul>A team member will review your return request and photos provided, and a pre-paid shipping label will be provided to you. Damaged orders are not subject to return fees.

We apologize for the inconvenience. Please take a photo of the damaged item and email it to our customer service department within [#] days of delivery. We will assist you with a return or exchange as quickly as possible.

What should I do if my order arrived damaged?

Orders

I just placed my order, when will it ship?

How do I track my order?

I noticed my details are incorrect on my order summary, can I change them at this time?

Can I cancel or change my order once it has been placed?

Why was my order cancelled?

Order is marked delivered but not here.

What should I do if an item is missing from my order?

What is an international transaction fee?

What is Herschel Supply's policy on Price Matching?

What is your return/exchange policy?

Can I return/exchange sale items?

How do I make a return?

How do I make an exchange?

What is instant exchange and how can I use it?

Can I Return or Exchange Herschel Product that I purchased from another retailer?

Split Payments

Returns & Exchanges

What methods of shipping do you offer?

Do you offer expedited shipping?

Can I upgrade my shipping after my order has been placed?

I am not going to be home when my package is expected to arrive, what should I do?

My tracking information says delivered, but I have not received my order. What should I do?

Shipping

What is your warranty policy?

What is covered under your warranty?

How do I file a warranty claim?

Can my item be repaired?

What is your warranty for apparel?

What is your warranty for luggage?

Warranty

What methods of payment do you accept?

How do Shop Pay installments work?

How do I purchase a gift card?

How do I use a gift card for my purchase?

Can I return a product purchased with a gift card?

What if I lose my gift card?

Can I use Herschel Supply gift cards for my business?

Refunds to Split Payments

Payments & Gift Cards

I am press looking for a PR contact for an interview or image request, who should I contact?

Does Herschel have a Brand Ambassador program or sponsor musicians, personalities and athletes?

Media

I would like to sell Herschel Supply products. Who should I contact?

We are a distribution business and would like to distribute Herschel Supply. Who should we contact?

I’m looking to buy bulk amounts for a company event or gifting, do I qualify for wholesale pricing?

What should I do if my order arrived damaged?Updated 12 days ago