On February 28 2023, in order to improve our online services, we made a major upgrade to our websites, leading to a few changes to your customer experience. If you created a Herschel account before February 28 2023, we sent you an email to activate y

On February 28 2023, in order to improve our online services, we made a major upgrade to our websites, leading to a few changes to your customer experience. If you created a Herschel account before February 28 2023, we sent you an email to activate your account in our upgraded website. Please follow the instruction in the email to activate your account and enjoy the new and improved site experience.

I received an email to activate my account. Is it authentic?

If you are unable to sign into your account, please fill out our contact form here and we will get back to you shortly.

If you are unable to sign into your account, please fill out our contact form&#xA0;<a href="https://herschel.ca/contact?hcUrl=%2Fen-US%2Fcontact" style="text-decoration:none;">here</a>&#xA0;and we will get back to you shortly.&#xA0;

I’m not able to sign into my account

Due to our website upgrade in February 2023, we are only able to access purchase history up until January 2022. Purchases made prior to January 2022 are no longer in available in our system and cannot be looked up. We apologize for any inconvenience

Due to our website upgrade in February 2023, we are only able to access purchase history up until January 2022. Purchases made prior to January 2022 are no longer in available in our system and cannot be looked up. We apologize for any inconvenience caused.

Can I view my order history?

Have a question? Chat with our customer service team for assistance.

Can't find the information you need? Send us an email.

Need immediate assistance? Give us a call.

Herschel Supply Co. USA

Account

I just placed my order, when will it ship?

How do I track my order?

I noticed my details are incorrect on my order summary, can I change them at this time?

Can I cancel or change my order once it has been placed?

Why was my order cancelled?

What should I do if my order arrived damaged?

Order is marked delivered but not here.

What should I do if an item is missing from my order?

What is an international transaction fee?

What is Herschel Supply's policy on Price Matching?

Orders

What is your return/exchange policy?

Can I return/exchange sale items?

How do I make a return?

How do I make an exchange?

What is instant exchange and how can I use it?

Can I Return or Exchange Herschel Product that I purchased from another retailer?

Split Payments

Returns & Exchanges

What methods of shipping do you offer?

Do you offer expedited shipping?

Can I upgrade my shipping after my order has been placed?

I am not going to be home when my package is expected to arrive, what should I do?

My tracking information says delivered, but I have not received my order. What should I do?

Shipping

What is your warranty policy?

What is covered under your warranty?

How do I file a warranty claim?

Can my item be repaired?

What is your warranty for apparel?

What is your warranty for luggage?

Warranty

What methods of payment do you accept?

How do Shop Pay installments work?

How do I purchase a gift card?

How do I use a gift card for my purchase?

Can I return a product purchased with a gift card?

What if I lose my gift card?

Can I use Herschel Supply gift cards for my business?

Refunds to Split Payments

Payments & Gift Cards

I am press looking for a PR contact for an interview or image request, who should I contact?

Does Herschel have a Brand Ambassador program or sponsor musicians, personalities and athletes?

Media

I would like to sell Herschel Supply products. Who should I contact?

We are a distribution business and would like to distribute Herschel Supply. Who should we contact?

I’m looking to buy bulk amounts for a company event or gifting, do I qualify for wholesale pricing?