Please fill out our contact form and someone in the press department will get back to you as soon as we can. Include as many details as possible, including the name of the publication and your deadline in your inquiry.

<p>Please fill out our contact form and someone in the press department will get back to you as soon as we can. Include as many details as possible, including the name of the publication and your deadline in your inquiry.</p>

I am press looking for a PR contact for an interview or image request, who should I contact?

Please fill out our contact form and someone in the press department will get back to you as soon as we can. Include as many details as possible, including the type of sponsorship and feel free to upload pictures or provide any relevant links.

<p>Please fill out our contact form and someone in the press department will get back to you as soon as we can. Include as many details as possible, including the type of sponsorship and feel free to upload pictures or provide any relevant links.</p>

Does Herschel have a Brand Ambassador program or sponsor musicians, personalities and athletes?

Have a question? Chat with our customer service team for assistance.

Can't find the information you need? Send us an email.

Need immediate assistance? Give us a call.

Herschel Supply Co. USA

Information on Herschel Supply media relationships.

Media

I just placed my order, when will it ship?

How do I track my order?

I noticed my details are incorrect on my order summary, can I change them at this time?

Can I cancel or change my order once it has been placed?

What should I do if my order arrived damaged?

Order is marked delivered but not here.

What should I do if an item is missing from my order?

What is an international transaction fee?

What is Herschel Supply's policy on Price Matching?

What are your holiday shipping cutoffs?

Orders

What is your return/exchange policy?

Can I return/exchange sale items?

How do I make a return?

How can I return my Herschel Supply purchase made in-store?

Can I return my in-store purchase online? / Can I mail back my in-store purchase for return?

How do I make an exchange?

What is instant exchange and how can I use it?

Returns & Exchanges

What methods of shipping do you offer?

Do you offer expedited shipping?

Can I upgrade my shipping after my order has been placed?

I am not going to be home when my package is expected to arrive, what should I do?

My tracking information says delivered, but I have not received my order. What should I do?

Canada Post Strike

Shipping

What is your warranty policy?

What is covered under your warranty?

How do I file a warranty claim?

Can my item be repaired?

What is your warranty for luggage and apparel?

What is the Herschel Heritage™ Hardshell Luggage 100 Day Trial?

Warranty

What methods of payment do you accept?

How do Shop Pay installments work?

How do I purchase a gift card?

How do I use a gift card for my purchase?

Can I return a product purchased with a gift card?

What if I lose my gift card?

Can I use Herschel Supply gift cards for my business?

How do I share the Gift Card I purchased to the recipient?

Payments & Gift Cards

I would like to sell Herschel Supply products. Who should I contact?

We are a distribution business and would like to distribute Herschel Supply. Who should we contact?