Herschel Supply Co. USA

We do offer the option to ship your package Express for an additional cost. Please note that our orders require 1-2 business days for processing, which is not included in estimated delivery times.Express shipping is estimated to be 2-3 business days depending on which region you are shipping to. Remote/distant regions may experience higher transit times. All orders are shipped from our warehouse located in Fontana, California.We do not offer overnight, or 1-day delivery options at this time.&#xA0;Herschel is not responsible for any delays caused by any circumstances outside our reasonable control, including occurrences such as weather, strikes, errors or omissions by third parties, government authority, or the decreased availability of transportation services.During delivery please ensure that someone is available when your order arrives as Herschel Supply Co. is not liable for any lost or stolen packages that have been successfully&#xA0;delivered&#xA0;to the address that was provided.

Yes, we offer expedited shipping options for most locations. You can select your preferred shipping method at checkout. Additional charges will apply for expedited shipping.

Do you offer expedited shipping?

Shipping

I just placed my order, when will it ship?

How do I track my order?

I noticed my details are incorrect on my order summary, can I change them at this time?

Can I cancel or change my order once it has been placed?

Why was my order cancelled?

What should I do if my order arrived damaged?

Order is marked delivered but not here.

What should I do if an item is missing from my order?

What is an international transaction fee?

What is Herschel Supply's policy on Price Matching?

Orders

What is your return/exchange policy?

Can I return/exchange sale items?

How do I make a return?

How do I make an exchange?

What is instant exchange and how can I use it?

Can I Return or Exchange Herschel Product that I purchased from another retailer?

Split Payments

Returns & Exchanges

What methods of shipping do you offer?

Can I upgrade my shipping after my order has been placed?

I am not going to be home when my package is expected to arrive, what should I do?

My tracking information says delivered, but I have not received my order. What should I do?

What is your warranty policy?

What is covered under your warranty?

How do I file a warranty claim?

Can my item be repaired?

What is your warranty for apparel?

What is your warranty for luggage?

Warranty

What methods of payment do you accept?

How do Shop Pay installments work?

How do I purchase a gift card?

How do I use a gift card for my purchase?

Can I return a product purchased with a gift card?

What if I lose my gift card?

Can I use Herschel Supply gift cards for my business?

Refunds to Split Payments

Payments & Gift Cards

I am press looking for a PR contact for an interview or image request, who should I contact?

Does Herschel have a Brand Ambassador program or sponsor musicians, personalities and athletes?

Media

I would like to sell Herschel Supply products. Who should I contact?

We are a distribution business and would like to distribute Herschel Supply. Who should we contact?

I’m looking to buy bulk amounts for a company event or gifting, do I qualify for wholesale pricing?

Do you offer expedited shipping?Updated 12 days ago