Shipping
What methods of shipping do you offer?
We offer standard ground and express shipping. Please allow 1-2 business day for order processing and note that holidays are not included in the estimated delivery times. Please note that we do not ship to freight forwarding services. During delivery
Do you offer expedited shipping?
We do offer the option to ship your package Express for an additional cost. Please note that our orders require 1-2 business days for processing, which is not included in estimated delivery times. Express shipping is estimated to be 2-3 business days
Can I upgrade my shipping after my order has been placed?
We are not able to update or upgrade the shipping method chosen once the order has been placed and a confirmation e-mail has been sent. If you have any concerns about an existing order, please fill out our contact form and provide your order number f
I am not going to be home when my package is expected to arrive, what should I do?
We require a signature upon delivery for all orders over $250.00 before tax. If your order requires a signature and you are not home, the courier may re-attempt delivery another day, or your order will be left for secure pick-up at a nearby courier l
My tracking information says delivered, but I have not received my order. What should I do?
If your order is marked as delivered but you haven't received it, please check around your delivery location and with neighbors. If you still can't locate your order, please fill out this form.Please note, Herschel Supply Co does not assume liability