What is covered under your warranty?Updated 6 months ago

If you discover a material or manufacturing defect, we will, at our discretion and in accordance with local law and our warranty claims process (as updated from time to time), replace, repair, or offer reimbursement for the item, when applicable. Warranty claims must be accompanied by an acceptable proof of purchase (as determined in Herschel Supply’s sole discretion) from an authorized Herschel Supply retailer. Purchases made from a counterfeit or unauthorized seller will not be considered.

Herschel Supply warranties do not cover misuse, neglect, accidents, abrasion, solvents, cleaning liquids, damage during transport, or any modification to a Herschel Supply item.

If a product was damaged during flight, transport or by any carrier, you must immediately report such damage directly to the transport operator or carrier, as this damage is not covered by Herschel Supply.

We also cannot be held responsible for loss, damage or cost resulting from the use or loss of our products. Please note that general wear and tear, including but not limited to the breakdown of colors and materials over time, is not considered a material or manufacturing defect and is therefore not covered by our warranties.

Our warranties are crafted with the same regard for detail that is applied to every item we produce, and is our commitment to your continued enjoyment of Herschel Supply products. We will not honor fake or fraudulent warranty claims and reserve the right, in our sole discretion, to reject any warranty claims which we suspect to be fraudulent (including intentional damage to products, duplicate claims, and counterfeit products) or that violate our Terms of Use.