We stand behind the quality of our bags, luggage and accessories with a Limited Lifetime Warranty — our guarantee that every Herschel Supply item is free of material and manufacturing defects. This warranty is valid for the duration of the original p
If you discover a material or manufacturing defect, we will, at our discretion and in accordance with local law and our warranty claims process (as updated from time to time), replace, repair, or offer reimbursement for the item, when applicable. War
To file a warranty claim, follow the steps below:. Step 1: Check Your Eligibility. • Ensure your Herschel Supply product was purchased from our online store, a Herschel Supply retail location, or an authorized retailer within the US or Canada. Have y
Currently, we do not have a global repair facility available. However, if you do not wish to continue with a full warranty claim and you elect to have the item repaired by a third party at your own expense, Herschel Supply will not accept responsibil
Our Herschel Heritage™ Hardshell and Softshell Luggage is covered by our Limited Lifetime Warranty. Our Trade, Outfitter, and Highland luggage lines are covered by our 5 Year Limited Warranty. All Herschel Supply Luggage undergoes rigorous testing to
Changed your mind or your plans? No problem — our 100 Day Trial policy gives you time to make sure it’s perfect for all the trips you’re taking. • While you're free to test out the size, features and feel of your luggage at home, our 100 Day Trial po