All Herschel Supply products are protected under one of two warranties. Limited Lifetime Warranty. We stand behind the quality of our bags, accessories, drinkware and our luggage with a Limited Lifetime Warranty — our guarantee that every Herschel Su

All Herschel Supply products are protected under one of two warranties.Limited Lifetime Warranty. We stand behind the quality of our bags, accessories, drinkware and our luggage with a Limited Lifetime Warranty &#x2014; our guarantee that every Herschel Supply item is free of material and manufacturing defects. To avoid any confusion, &#x201C;Accessories&#x201D; is defined as any Herschel Supply accessory products, including wallets, iPhone cases, laptop and tablet sleeves, technology storage cases, toiletry bags, and bag charms. This Limited Lifetime Warranty is valid for the duration of the original purchaser&#x2019;s lifetime, beginning on the date of purchase from an authorized Herschel Supply retailer and subject to applicable laws. &#xA0;Limited 1-Year Warranty.&#xA0;Our Limited 1-Year Warranty is listed in Section 05 and covers our apparel products. To avoid any confusion, &#x201C;Apparel&#x201D; is defined as any Herschel Supply clothing products, including jackets, headwear, pants, hoodies, sweaters, fleece, and to a limited extent, socks. Please note that Herschel Supply socks that are taken out of original packaging are considered used, and are therefore final sales, non-returnable, and not covered by warranty. The Limited 1-Year Warranty is valid for 1 year, beginning on the date of purchase from an authorized Herschel Supply retailer and subject to applicable laws. &#xA0;In both cases, the applicable warranty will immediately become void if the product is purchased from an unauthorized retailer. Herschel Trade Luggage, Highland, and Outfitter Luggage Policy&#xA0;Our Trade, Highland, and Outfitter luggage series are backed by their 5 Year Limited Warranty and is valid for 5 years, beginning on the date of purchase from an authorized Herschel Supply retailer.

What is your warranty policy?

If you discover a material or manufacturing defect, we will, at our discretion and in accordance with local law and our warranty claims process (as updated from time to time), replace, repair, or offer reimbursement for the item, when applicable. War

If you discover a material or manufacturing defect, we will, at our discretion and in accordance with local law and our warranty claims process (as updated from time to time), replace, repair, or offer reimbursement for the item, when applicable. Warranty claims must be accompanied by an acceptable proof of purchase (as determined in Herschel Supply&#x2019;s sole discretion) from an authorized Herschel Supply retailer. Purchases made from a counterfeit or unauthorized seller will not be considered.Herschel Supply warranties do not cover misuse, neglect, accidents, abrasion, solvents, cleaning liquids, damage during transport, or any modification to a Herschel Supply item. If your bag or luggage product was damaged during flight, transport or by any carrier, you must immediately report such damage directly to the transport operator or carrier, as this damage is not covered by Herschel Supply. &#xA0;We also cannot be held responsible for loss, damage or cost resulting from the use or loss of our products. Please note that general wear and tear, including but not limited to the breakdown of colors and materials over time, is not considered a material or manufacturing defect and is therefore not covered by our warranties. &#xA0;&#xA0;Our warranties are crafted with the same regard for detail that is applied to every item we produce and is our commitment to your continued enjoyment of Herschel Supply products. We will not honor fake or fraudulent warranty claims and reserve the right, in our sole discretion, to reject any warranty claims which we suspect to be fraudulent (including intentional damage to products, duplicate claims, and counterfeit products) or that violate our Terms of Use.

What is covered under your warranty?

To file a warranty claim, follow the steps below:. Step 1: Check Your Eligibility. Step 2: Document The Issue. Step 3: Submit Your Claim. Step 4: Wait For Your Claim Review/Receive Your Gift Card. Additional Information:

To file a warranty claim, follow the steps below:Step 1: Check Your Eligibility<ul><li>Ensure your Herschel Supply product was purchased from our online store, a Herschel Supply retail location, or an authorized retailer within the US or Canada. Have your purchase receipt or proof of purchase ready. &#xA0;</li><li>If your region is not available to select, please reach out to customerservice@herschel.com for support with your claim.</li></ul>Step 2: Document The Issue<ul><li>Take clear, well-lit photos that show the defect you&#x2019;re concerned about. Include photos of the entire product. Capture the front, back, and inside lining for a full overview.</li></ul>Step 3: Submit Your Claim<ul><li>Online Submission: Visit the Herschel Supply Warranty Page, where you can fill out a form and upload your photos and acceptable proof of purchase. Please reach out to us via live chat, phone, or email if you experience any difficulty with the warranty form and our Customer Service team will assist you. &#xA0;</li></ul>&#xA0;<ul><li>In-Store Submission: Visit one of our Herschel Supply retail locations and speak to a staff member for more information. They can help you with your claim.</li></ul>Step 4: Wait For Your Claim Review/Receive Your Gift Card<ul><li>If you have made a claim with proof of purchase, our Customer Service team will review your claim to determine if the issue falls under our warranty policy. Once your claim is submitted, you will receive an automated email including your claim number within 1-2 business days. Once your claim has been reviewed, you will receive an automated email regarding the status of your claim. If your claim qualifies under our warranty terms and conditions, you will be issued a Herschel Supply gift card equivalent to the original purchase price of your item, valid online and in-store.</li></ul>&#xA0;<ul><li>If you have made a claim without an acceptable proof of purchase, our Customer Service team will review your claim and determine if the issue falls under our warranty policy. Once your claim is submitted, you will receive an automated email including your claim number within 1-2 business days. If your claim qualified under our warranty terms and conditions, our team will assess the original value of your item and you will receive a credit valid online and in-store equivalent to 70% of your item&#x2019;s last selling price, based on our assessment.</li></ul>Additional Information:<ul><li>Due to seasonality of stock, we can&#x2019;t guarantee the availability of the exact same item for replacement.</li><li>Gift cards issued for warranty claims cannot be combined with any other offer online and in-store, including promotions and/or discounts in a single transaction.</li><li>All warranty claims are dealt with as promptly as possible, with most claims completed within 5 business days. However, please allow extra time during peak periods such as the holidays and back-to-school season. We thank you for your patience!</li><li>It&#x2019;s important for the Customer Service team to thoroughly evaluate each claim to make well-considered decisions. This review period ensures fairness and consistency in handling all warranty claims before firm conclusions are reached. If you have questions and/or need assistance with any warranty-related communication or policy, please feel free to provide more details, and we&apos;d be happy to help.</li></ul>

How do I file a warranty claim?

Currently, we do not have a global repair facility available. However, if you do not wish to continue with a full warranty claim and you elect to have the item repaired by a third party at your own expense, Herschel Supply will not accept responsibil

Currently, we do not have a global repair facility available. However, if you do not wish to continue with a full warranty claim and you elect to have the item repaired by a third party at your own expense, Herschel Supply will not accept responsibility for the cost of the repair.

Can my item be repaired?

The following Apparel products are covered by our Limited 1-Year Warranty: any Herschel Supply clothing products, including jackets, hats, pants, hoodies, sweaters, fleece, and, to a limited extent, socks. Herschel Supply socks that are taken out of

The following Apparel products are covered by our Limited 1-Year Warranty: any Herschel Supply clothing products, including jackets, hats, pants, hoodies, sweaters, fleece, and, to a limited extent, socks. Herschel Supply socks that are taken out of original packaging are considered used, and are therefore final sales, non-returnable, and not covered by warranty.The Limited 1-Year Warranty is valid for 1 year, beginning on the date of purchase from an authorized Herschel Supply retailer. All warranty claims must be accompanied by an acceptable proof of purchase (as determined in Herschel Supply&#x2019;s sole discretion) from an authorized Herschel Supply retailer. The Limited 1-Year Warranty will immediately become void if the product is made from a counterfeit or purchased from an unauthorized retailer.This Limited 1-Year Warranty does not cover misuse, neglect, accidents, abrasion, solvents or cleaning liquids, damage during transport or any modification to a Herschel Supply Apparel item. &#xA0;We also cannot be held responsible for loss, damage or cost resulting from the use or loss of our Apparel products. Please note that general wear and tear, including but not limited to the breakdown of colors and materials over time, is not considered a material or manufacturing defect and is therefore not covered by the Limited 1-Year Warranty. &#xA0;&#xA0;Except as expressly stated in this section, Apparel is otherwise subject to the same general warranty terms and conditions as other Herschel Supply products.

What is your warranty for apparel?

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Herschel Supply Co. USA

Herschel's Limited Lifetime Warranty Policy

Warranty

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